Shipping + Returns
We offer free next day shipping: with UPS White Glove, or the Royal Mail Special Delivery within the UK. This is fully insured and typically a next day service.
We will provide you with a tracking number within 48 hours of purchase – if you need the piece altered or resized the work will usually take 1-2 weeks.
Antiques are usually exempt from import duties, however we cannot be responsible for any duties applied by your country’s customs office.
Items can be returned for a refund or store credit. To initiate a return please let us know within 7 days of delivery. In certain circumstances we can offer a longer returns period – get in touch and we’ll work with you.
Please note that return shipping costs will not be reimbursed and we cannot accept the return of any items that have been altered or resized. All returns must be approved by Gembank1973.